Terms & Conditions & Privacy

Terms and Conditions

This website is operated by 25hands pte ltd. Throughout the site, the terms “we”, “us” and “our” refer to 25hands.  By accessing or using this website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time) that you can find here.

Our Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

Our Rugs

We use official Pantone color codes for the dying of our rugs. Please note that, although every effort is made to photograph our products and the colors accurately, we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise.  Please contact us with any questions about the color before purchasing.

On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. We will always do our best to process all orders, but there may be exceptional circumstances in which we cannot send you your desired product, even after the order confirmation. In that case we will not be liable, but we will contact you and find a solution with you.

Manufacturing variations

Our rugs are individually handmade and hand woven items and as such they are subject to slight variations, which are not considered faults or defects, such as minor color or weaving variations.

Our rugs, like all natural dyed material is subject to fading when placed in direct and continuous sunlight.  

Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors. Pop outs: Due to the type of weaving, there will be short fibers popping up while the rug settles. This can be trimmed or pushed through. 

Our handmade rugs are made from all natural fibers. Natural fiber rugs will initially shed loose fibers, this is a normal process. The removal of any loose fibers will be hastened by regular vacuuming using a good quality upright vacuum cleaner.


Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission. The site contains trademarks which are registered or otherwise protected by law. You are not permitted to use these trademarks except with our prior written permission.

Our website may be linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.

We publish our own electronic addresses on this website to facilitate communication relating to our business functions. We give no consent to receiving unsolicited commercial electronic messages or SPAM.

Privacy Policy

We value your privacy. 25hands will handle the personal information that you may disclose to us when you use our website or contact us with care. Our privacy policy can be broadly summed up by this statement: 25hands will not sell or rent your information to another party and will only use your personal information for the purpose of providing information on our products or on the products and services you have requested from us, such as communicate with you to facilitate your order, arrange delivery of the item(s) that you have ordered and take payment for the item(s) you have purchased.

We may share some of your personal information with our producer or logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient’s name and contact details if necessary.